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Frequently Asked Questions

Commonly Used Cataloging Phrases

Wondering what we mean by the terms "Boxed", "Grade 1", "Authenticity Unverified", "In The Style Of" or "Good Picture"? Check out our Commonly Used Cataloguing Phrases.

Billing and Payments

How do I get a refund for my online deposit?

Simply send an email requesting your refund, supplying your name, current address and online bidder number (if applicable) to info@simoncharles-auctioneers.co.uk or use our Contact Us page.

How much is the deposit to bid online?

The deposit to bid online £200.00 that is fully refundable, plus £5.00 administration fee that is non-refundable. This allows you to bid online in any of our auctions.
You can request for a refund at any time, simply email this request to info@simoncharles-auctioneers.co.uk or use our Contact Us page.

When does payment have to be made?

Items must be fully paid for by 10:00 the following day for our Wednesday Auctions & 15:00 the following day for our Thursday Auctions.

Catalogues

Can I see the results of what items sold for?

Unfortunately we currently do not offer this service. Although you can see this during the auction on the online bidding platform

When will the catalogue be online?

As we are such a fast paced auction house, our catalogues are updated on a daily basis to try to keep you as up to date as we can.
The Wednesday catalogues are completed by 17:00 the previous day & the Thursday catalogues are complete by 14:00 the previous day.

Collections

Can I arrange for a delivery?

We can provide you with delivery prices however it is dependant on distance and availability, please contact us for more information if you require this service. Please note that we do not deliver pallets or carpets.

I have missed my collection, what do I do?

If this is the case still turn up to collect your items, we will try our best to fit you in for collection.

When do I have to collect by?

Our usual times for collections are as follows:

Wednesday Auctions
All items must be collected by 10:00 the following day of the auction.

Thursday Auctions
All Items must be collected by 15:00 the following day of the auction

Online Auctions
These times vary and will be shown within the auction

Please note we do not allow children on our premises.

When collecting your winning items, our porters will bring the items out to your vehicle but it is up to you to load your vehicle. Please ensure you have any equipment you may need to place items into or onto your vehicle. To make it clear, we will not provide any of our staff or equipment to load your vehicles for you.

Commission Bids

How do I find out if I have been successful on my bids?

You can find out by contacting the cash office on 0161 494 5864, and they will gladly help.

How do I Bid Online?

The process for registering is quite simple and can be done by following these steps.


1.Go to the registration page fill in your details on the form provided. Oncompletion of this form you will be sent an email to confirm your email address

 

2. Once you havesigned in to your account you can register to bid using one of the buttonsprovided on the individual sales.

3. You will thenbe directed to our Auction Registration form. Fill all the details in asrequired you will need to verify your phone number and your address then clickthe Update Details button at the bottom

4. You will thenneed to provide two proofs of identification. You can fill this page in on yourphone by taking pictures of the required documents. Once your identificationhas been accepted you will be emailed with instructions on how to continue.

5. For some salesyou will be required to put down a £200 deposit and a £5 admin fee. These onlyneed to be paid once. You will be presented with a Deposit required screen ifthis is the case

6. Once you havedone this you will then need to read through the terms and conditions of thesale enter your password at the bottom and click the Complete Registrationbutton provided.

7. You will thenbe directed to the sales auction catalogue where if it is an online sale youcan bid for items under the individual lots. If it is a live sale you will seea bid live button on the right hand side of the screen.

 

Ifyou do have any questions regarding this process please do not hesitate tocontact us on our email info@simoncharles-auctioneers.co.uk


We also have a video going through the above steps which can be viewed by clicking the link below


How to Register Video