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COVID-19 Advice for Viewing/Collections

Due to the unfortunate current situation regarding Covid-19 we have been working on our processes on how to re-open our auction centres. Below sets out how we will be handling all future Viewing & Collection Times. We have a legal responsibility to protect out workers and others from risk to their health and safety. In order to achieve this we have set out the following changes & guidelines on how we can move forward with our auctions.

During these times we will be requiring all customers to adhere to the following:

  • We would like to advise you to wear a PPE (personal protective equipment) such as disposable FFP3 masks and reusable half masks as well as disposable gloves. These will not be provided by us and may restrict your access.
  • During the viewing times we will be limiting the number of customers who can view at any one time and will be placing time limits as to how long you may view.
  • Please keep 2 metres apart from all workers and customers
  • Where possible please use our Ask a Question function on the website rather than viewing
  • Only one person will be allowed to view and no children are allowed
  • Follow any guidelines set out at the auction centre

Specifically during our collection times we will require that all customers adhere to the following:

  • Book a collection time on the website prior to collecting and stick to the received collection time. This will allow our team to gather all your items prior to collection
  • Wait until you have received your text message confirming your items are ready.
  • Follow the guidelines set out when arriving at the auction centre, all customers will be required to wait at their vehicles and your items will be brought out to you
  • Our porters will bring the items to your collection point, but it is your responsibility to load your vehicle. Please ensure you have any equipment you may need to place items into or onto your vehicle. To make it clear, we will not provide any of our staff or equipment to load your vehicles for you.

Thank you for your understanding during these difficult times and we hope by working together and sticking to these guidelines we can all move forward.

The Simon Charles Team