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Click and collect updates

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Click & Collect updates

Due to new government regulations we are making some adjustments to the way we operate here at Simon Charles; however, we will still be here to get you everything you need during the upcoming months. As you will have noticed, we are not currently running any live auctions and all sales are now online. Receiving the goods in these sales will now be through one of two ways.

 

Postal Only Auctions

 

Primarily over the next few weeks we will be running postal only auctions here at Simon Charles Auctioneers. The postage fees are automatically added to your invoice at the end of the auction, so you do not need to worry about adding it yourself.

If you would like to check the status of your invoice we have added a feature that should help, simply open your invoice and you can find the status of the items at the bottom of the page.

All items available for postage will include a box symbol on the auction catalogue.

If a lot is not available for postage you will need to follow our new click and collect process.

 

The New click-and-collect process

 

  1. Your order has already been booked into our systems so we can get it ready for your collection
  2. A member of our team will contact you to agree a collection time.
  3. Collect at the agreed time and stay in your vehicle until your items have been brought to you.
  4. Please load your vehicles and immediately leave, if you have any issues please email us at info@simoncharles.com.

In order to adhere to current government regulations, we will not be able to offer to any assistance loading items into your vehicle so if you are collecting any heavy items ensure you bring the appropriate equipment or someone to assist you.

You will only be allowed on site within your agreed collection times, please do not turn up outside of these times as you will be asked to leave.

 

Due to current circumstances, over the next few weeks we will be unable to operate auction viewings, if you have any questions, please use the "ask a question" feature online.

 

As always, thankyou for your ongoing support.

 

The Simon Charles Team.